Service Agreement
Effective Date: [4/16/2026]
This Service Agreement outlines the terms for services provided by Senior Concierge Services (“SCS”).
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### 1. Services Provided
SCS provides technology assistance services including, but not limited to:
– Device setup and training
– Home Wi-Fi connection assistance
– Customer service call assistance
– Password organization
– Remote technical support
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### 2. Nature of Services
SCS provides guidance, assistance, and support. We do not manufacture, sell, or guarantee the performance of third-party devices, software, or services.
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### 3. Client Responsibility
Clients agree to:
– Provide accurate information
– Follow instructions provided during service
– Maintain control of their devices and accounts
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### 4. No Guarantee of Third-Party Performance
SCS is not responsible for:
– Internet service outages
– Manufacturer defects
– Third-party service provider issues
– Software or hardware limitations
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### 5. Service Completion Commitment
If for any reason SCS is unable to complete a requested service or resolve an issue:
SCS will make every reasonable effort to:
– Identify the cause of the issue
– Provide alternative solutions
– Locate a qualified professional or service provider who can assist
If additional help is required beyond SCS’s scope, SCS will:
– Help coordinate the solution
– Cover reasonable costs associated with completing the service when appropriate
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### 6. Limitation of Liability
SCS is not liable for:
– Data loss
– Equipment damage not caused directly by SCS negligence
– Service interruptions beyond our control
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### 7. Payment Terms
Services are billed as:
– Annual subscription: $199 per household (unless promotional offer applies)
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Refund Policy
Effective Date: [4/16/2026]
At Senior Concierge Services (SCS), customer satisfaction is our priority.
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### 1. Full Refund Policy
If you request a refund at any time, SCS will honor your request.
We believe in providing risk-free service and standing behind our work.
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### 2. Service Completion Guarantee
If SCS is unable to complete a service or resolve an issue:
– We will continue working to find a solution
– We will help locate a qualified professional if needed
– We will cover reasonable costs to ensure the issue is resolved whenever possible
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### 3. No-Risk Commitment
Our goal is simple:
You receive the help you need, or you do not pay.
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### 4. How to Request a Refund
To request a refund, contact:
Email: ejg@manofweb.com
Phone: (706) 250-2306
Refunds will be processed promptly.
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### 5. Our Promise
We are committed to:
– Honest service
– Clear communication
– Respectful support
If you are not satisfied, we will make it right.