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Annual plan: $199 per household

Video Education Center

Step-by-step video lessons

Video Lessons (Easy and Clear)

These tutorials are short, practical, and written in plain language. Open any guide to see clear steps and simple visuals.

17-how-to-update-phone-software-guide

Health & VA Services

How to Set Up ID.me

Verify your identity calmly for VA and other government sign-in flows. ID.me confirms you are you for some agency logins. Use the official ID.me site or a secure link from the site you trust - not a random text. Have your ID and good lighting if a photo step is needed. Never give codes or passwords to someone who called you. We help with ID.me setup on your sign-in path - not broader VA benefits work.

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17-how-to-update-phone-software-guide

Health & VA Services

How to Set Up Login.gov

Create a federal Login.gov account for safer sign-in on participating sites. Login.gov is a U.S. government sign-in. Start from the real Login.gov site with an email you check often. Pick a strong password and complete two-step verification if prompted. We help when Login.gov is part of reaching My HealtheVet or similar - not every federal program. Pause anytime; you can continue later.

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Phone Basics

How to Connect a Bluetooth Speaker

Pair your speaker with your phone and fix common issues. Turn on your speaker first. Open Settings on your phone. Tap Bluetooth and turn it on. Look for your speaker name and tap it. If you don't see it, turn the speaker off and back on. If you still need help, call us - we'll guide you step-by-step.

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Phone Basics

How to Make Text Bigger

Make text and icons easier to see on your phone. In this video, I'll show you how to make text easier to read. Open Settings. Tap Display or Display & Brightness. Find Text Size and slide it larger. You can also turn on Bold Text. This makes everything easier to see. If you need help, give us a call - we're here for you.

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Phone Basics

How to Answer a Video Call

In this video, I'll show you how to answer a video call. When your phone rings, look for the green button. Tap Accept or swipe to answer. Make sure your camera is not covered. Speak clearly and hold your phone steady. If you have trouble, call us and we'll help you practice.

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Quick tips

Unplug your modem and router for 30 seconds, plug the modem back in first, wait for its lights to settle, then plug the router back in. Test one device close to the router.

On most phones: open Settings → Display → Font size, and slide it larger. We can walk you through your exact device on a Get Live Help session.

Do not click any links. Do not enter passwords. Take a screenshot and call us — we will help you confirm whether it is a scam and what to do next.

Look for a “Forgot password?” link on the sign-in screen. We can help you reset it safely and store it in your password vault so you do not lose it again.

Still stuck? We’ll guide you live.

Open a live help session and a patient helper can chat with you and — if you choose — see your screen to walk you through each step.