Getting Started
How to Scan a QR Code
Easily read restaurant menus or open helpful links.
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Step-by-step video lessons
Video Lessons (Easy and Clear)
These tutorials are short, practical, and written in plain language. Open any guide to see clear steps and simple visuals.
Getting Started
How to Use Maps for Directions
Find your way to appointments, stores, and family.
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Getting Started
How to Turn on Wi-Fi (iPhone & Android)
Step-by-step guide to connect your phone to Wi-Fi.
Open tutorialQuick tips
Unplug your modem and router for 30 seconds, plug the modem back in first, wait for its lights to settle, then plug the router back in. Test one device close to the router.
On most phones: open Settings → Display → Font size, and slide it larger. We can walk you through your exact device on a Get Live Help session.
Do not click any links. Do not enter passwords. Take a screenshot and call us — we will help you confirm whether it is a scam and what to do next.
Look for a “Forgot password?” link on the sign-in screen. We can help you reset it safely and store it in your password vault so you do not lose it again.
Still stuck? We’ll guide you live.
Open a live help session and a patient helper can chat with you and — if you choose — see your screen to walk you through each step.