Health & VA Services
How to Sign in to My Healthy Vet
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Health & VA Services
How to Use VA My HealtheVet Online
Access your veteran health records and order prescriptions.
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Health & VA Services
How to Set Up ID.me
Verify your identity calmly for VA and other government sign-in flows. ID.me confirms you are you for some agency logins. Use the official ID.me site or a secure link from the site you trust - not a random text. Have your ID and good lighting if a photo step is needed. Never give codes or passwords to someone who called you. We help with ID.me setup on your sign-in path - not broader VA benefits work.
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Health & VA Services
How to Set Up Login.gov
Create a federal Login.gov account for safer sign-in on participating sites. Login.gov is a U.S. government sign-in. Start from the real Login.gov site with an email you check often. Pick a strong password and complete two-step verification if prompted. We help when Login.gov is part of reaching My HealtheVet or similar - not every federal program. Pause anytime; you can continue later.
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Health & VA Services
How to Prepare for a Telehealth Visit
Get ready for your appointment and test everything first. Before your telehealth visit, do this. Check your internet connection. Test your camera and microphone. Log in 10 minutes early. Make sure your device is charged. If you have trouble, call us - we'll get you ready.
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Unplug your modem and router for 30 seconds, plug the modem back in first, wait for its lights to settle, then plug the router back in. Test one device close to the router.
On most phones: open Settings → Display → Font size, and slide it larger. We can walk you through your exact device on a Get Live Help session.
Do not click any links. Do not enter passwords. Take a screenshot and call us — we will help you confirm whether it is a scam and what to do next.
Look for a “Forgot password?” link on the sign-in screen. We can help you reset it safely and store it in your password vault so you do not lose it again.
Still stuck? We’ll guide you live.
Open a live help session and a patient helper can chat with you and — if you choose — see your screen to walk you through each step.