Phone Basics
How to Take & Share a Photo
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These tutorials are short, practical, and written in plain language. Open any guide to see clear steps and simple visuals.
Phone Basics
How to Use the Flashlight on Your Phone
Quickly turn your phone into a flashlight when it's dark.
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Phone Basics
How to Set an Alarm or Timer
Never miss an appointment or forget something in the oven.
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Phone Basics
How to Add a New Contact
Save phone numbers for doctors, family, and friends.
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Phone Basics
How to Use Voice Dictation to Type
Speak your text messages instead of typing them.
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Phone Basics
How to Make Text Bigger
Make text and icons easier to see on your phone. In this video, I'll show you how to make text easier to read. Open Settings. Tap Display or Display & Brightness. Find Text Size and slide it larger. You can also turn on Bold Text. This makes everything easier to see. If you need help, give us a call - we're here for you.
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Phone Basics
How to Answer a Video Call
In this video, I'll show you how to answer a video call. When your phone rings, look for the green button. Tap Accept or swipe to answer. Make sure your camera is not covered. Speak clearly and hold your phone steady. If you have trouble, call us and we'll help you practice.
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Phone Basics
How to Open a Text Message
Open and read text messages the right way. In this video, I'll show you how to open a text message. Tap the Messages app. Look for a new message - it may be bold. Tap the message to open it. Read it carefully before clicking any links. If you're unsure about a message, call us first.
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How to Connect a Bluetooth Speaker
Pair your speaker with your phone and fix common issues. Turn on your speaker first. Open Settings on your phone. Tap Bluetooth and turn it on. Look for your speaker name and tap it. If you don't see it, turn the speaker off and back on. If you still need help, call us - we'll guide you step-by-step.
Open tutorialQuick tips
Unplug your modem and router for 30 seconds, plug the modem back in first, wait for its lights to settle, then plug the router back in. Test one device close to the router.
On most phones: open Settings → Display → Font size, and slide it larger. We can walk you through your exact device on a Get Live Help session.
Do not click any links. Do not enter passwords. Take a screenshot and call us — we will help you confirm whether it is a scam and what to do next.
Look for a “Forgot password?” link on the sign-in screen. We can help you reset it safely and store it in your password vault so you do not lose it again.
Still stuck? We’ll guide you live.
Open a live help session and a patient helper can chat with you and — if you choose — see your screen to walk you through each step.