Step-by-step video lessons
These tutorials are short, practical, and written in plain language. Open any guide to see clear steps and simple visuals.
Internet & Wi-Fi
Quick steps to get your internet working again. Unplug your router. Wait 30 seconds. Plug it back in. Wait a few minutes for it to restart. If it still doesn't work, call your provider or call us for help.
Open tutorialUnplug your modem and router for 30 seconds, plug the modem back in first, wait for its lights to settle, then plug the router back in. Test one device close to the router.
On most phones: open Settings → Display → Font size, and slide it larger. We can walk you through your exact device on a Get Live Help session.
Do not click any links. Do not enter passwords. Take a screenshot and call us — we will help you confirm whether it is a scam and what to do next.
Look for a “Forgot password?” link on the sign-in screen. We can help you reset it safely and store it in your password vault so you do not lose it again.
Open a live help session and a patient helper can chat with you and — if you choose — see your screen to walk you through each step.